Our National IT Department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.
In this role as an IT Analyst, you will be a member of the Network team supporting all network infrastructure across all retail spaces, home office, and Warehousing systems. The ideal candidate for this role will need to be a subject matter expert with CISCO/ VoIP, LAN/ WAN, with experience working with MPLS Networks in a mixed environment. In this role, you will need to work with internal customers to maintain a high-performance network, resulting in 100% uptime. Additionally, the ideal candidate will have experience working with VoIP, and designing and supporting a network on a cloud based system.
Must be able to perform duties with or without reasonable accommodation.
Actively participates in the daily operational activities that impact important components and may include responsibilities, such as:
Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
Improving operation and monitoring of advanced or complex features of office, stores, and warehouse operations.
Leads alignment between network and hardware security and technical execution strategies.
Utilizes experience in order to identify problematic relationships. Anticipates, prevents and eliminates problems and creates efficient fixes. Facilitates elimination of problems and roadblocks before they occur.
Works cross-functionally to accomplish assignments. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
Mentors less experienced members of the team.
Will assist in live site support and incident resolution that may include on-call rotation.
Provides instruction to less experience staff on application usage or change automation creation.
Collaborates with team members and communicates relevant information to leadership.
Upholds the security and confidentiality of documents and data within area of responsibility.
Other duties as assigned.
Job Requirements for ALDI Recruitment
Knowledge/ Skills/ Abilities
Able to understand and analyze Wire Shark results to solve complex SIP VoIP and IP internet working challenges.
Excellent analytic and troubleshooting skills for problems that span multiple domains (application, network, system, hardware).
Understands the strategy, organizational authority, interdependence of job duties, systems, and services of the company.
Ability to interpret and apply company policies and procedures.
Knowledge of business system environments and processing requirements.
Understands overall data flow from user specifications considering all input and output, hardware, software, and the operating environment.
Knowledge of computer hardware components and their function relative to the overall operation of the equipment.
Knowledge of the functions and purposes of software in a personal/network computer environment; skill of using its commands to organize and analyze files and information.
Ability to define specifications from user requirements.
Prepares written materials to meet purpose and audience.
Develops and maintains positive relationships with internal and external parties.
Works cooperatively and collaboratively within a group.
Effective time management; maximizes productivity.
Qualification & Experience for ALDI Recruitment
Bachelor’s Degree in IT or a related field.
5 years of experience with configuration of switches and routers.
5 years experience working with complex IP routing and other protocols, including IPsec, DNS, VoIP, QoS, and MPLS.
5 years experience providing network support for VoIP phone system and troubleshoot voice quality problems as required.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience in testing and implement cloud-based voice solution.
A combination of education and experience providing equivalent knowledge.
Or, relevant ALDI business experience with an exceptional level of demonstrated success.
ALDI Jobs Offers competitive wages and benefits, including: