Apply Online for Part Time Jobs in Allstate Insurance Company, US for Customer Service Associate-III Position
Customer Service Associate: Job Summary:
The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner.
The position is responsible for answering complex customer inquiries on currently marketed health products (re-rate, complex claims) as well as currently marketed life products. The representative acts as a resource, takes complex calls as defined by the department, provides customer service and is responsible for answering incoming calls the majority of the time.
Customer Service Associate: Key Responsibilities
Resolve routine, complex, and unique questions/issues.
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
Employ probing questions and actively listen to customer issues or questions, showing interest and compassion while demonstrating empathy for the caller’s situation.
Demonstrate accuracy in processing required work requests for, and changes to, customer policies based on the information provided.
Working knowledge of AB products (Accident, Disability, Hospital Indemnity, Critical Illness, Cancer and Life insurance policies) and related processes and procedures.
Knowledge/Skills/Abilities/Experience Required for Customer Service Associate:
High school diploma or GED required
2-3 or more years of a related experience
Proficient in Microsoft Office (Outlook, Word and Excel)
Excellent communication skills both verbal and written required.
Functional Skills required for Customer Service Associate:
Insurance background including knowledge of health insurance terminology is preferred.
Excellent level of communication skills (both written and verbal)
Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders).
The start date for this position is on Thursday, June 23 rd
There will be three different part-time work shifts. The hours are:
Monday-Friday 9:00AM EST – 2:00PM EST
Monday-Friday 10:00AM EST – 3:00PM EST
Monday-Friday 11:00AM EST – 4:00PM EST
Shift hours will be available and determined by attendance and performance after 90 day evaluation.
***Please be aware: Required 3-week training will be from 9:15 AM EST – 6:00 PM EST Monday – Friday with no time off during this time period.***
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Home based position in the following states:
Alabama, Florida, Georgia, Iowa, Michigan, Nebraska, Ohio, Oklahoma, Tennessee, Texas, Chandler and Scottsdale, Arizona
• Compensation for this position will be $17.75 per hour.
Apply Online here for Customer Service Associate Part time/Home based Job in AllState