Part Time Jobs in Montréal, QC for Customer Service Representative in BMO Financial Group
Montréal, QC, Canada Employment News for Part Time Jobs for Customer Service Representative Vacancy. We at adsnity.works are delighted to publish this employment notification regarding a new part time job vacancy for the candidates who want to apply for Customer Service Representative jobs in Montréal, QC, Canada. This part time work opportunity is for BMO Financial Group organization for Montréal, QC location (Canada).
Customer Service Representative Part Time Jobs in Montréal, QC, Canada [ Apply Careers Vacancies in BMO Financial Group]
BMO Financial Group company has recently released a part time job offer for Customer Service Representative position in Montréal, QC, Canada. We have mentioned all the important details regarding this recruitment so that you may apply online successfully for this part time job option for Customer Service Representative vacancy in Montréal, QC, Canada.
We also recommend visiting the official website of BMO Financial Group company for all the details regarding this part time job vacancy.
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Customer Service Representative: Job SummaryHiring Organization Name: BMO Financial Group Job Profile Name: Customer Service Representative Job Experience Requirement: 0-2 Years Job Location: Montréal, QC, Canada Type of Work: Part Time Private Company(BMO Financial Group) Job in Montréal, QC Job Domain: Banking Work Job Salary : Not Disclosed Minimum Qualifications Required: post-secondary degree or certification Organization Address for the Job: 800 Rue De La Gauchetière O #5600, Montreal, Quebec H5A 1K8, Canada |
Customer Service Representative Job Description» Employment Opportunity in BMO Financial Group, Montréal, QC, Canada
Read important details as mentioned below to apply online for part time jobs for Customer Service Representative vacancy in BMO Financial Group company in Montréal, QC, Canada. Read full job description for Customer Service Representative profile for this part time work, such as job location, educational qualifications required, job experience requirements, min-maximum age limit, monthly/hourly/annual salary, perks and other benefits, online application form.
Customer Service Representative : Job Responsibilities and Work Requirements
Full Job Description
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Minimum Educational Qualifications Requirements : Customer Service Representative
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills – Basic (in business environment).
- Organization skills – Basic (in business environment).
- Collaboration & team skills – Basic (in business environment).
Apply Online for Customer Service Representative Job on Part time Basis in BMO Financial Group: |
Apply Online here |
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Please Read and Apply to this part time employment opportunity with BMO Financial Group carefully. We are not responsible for any inconvenience/ discrepancies/errors/delay caused by this employment notification or recruitment alert. We are not related to the actual hiring or recruitment process for this vacancy from the company (BMO Financial Group). We are a job portal where we publish jobs that are advertised/published by the actual organizations / companies / recruiters /third party job boards. If you want to know more details about this part time vacancy, please visit this website: |
