Customer Service Representative Part Time Jobs in Richmond, BC, Canada @Bombay Hair

Bombay Hair is a leading name in the digital world of hair! Specializing in human hair extensions and styling tools, Bombay Hair is E-Commerce based and our office is located in Richmond, BC.

About Us

Located in Richmond, BC, Bombay Hair is an online retailer offering hair extension as well as hair tools. Our small but dedicated team has helped us grow to become one of the leaders in the hair industry and one of the top e-commerce companies in the U.S and Canada. Want to know more about what we really do? Check out our website and social media!

We offer a fun, challenging, exciting work environment in beautiful office with unlimited opportunity for growth for those with potential! All full time employees are eligible for extended health care benefits.

Position: Customer Service Agent

Bombay Hair is searching for highly motivated and energetic customer care people to join our team in a fast paced e-commerce office. This position requires excellent verbal and written communication skills, the ability to multi-task, and proficiency with both internet and desktop computer applications. This position is part-time leading to full time for the right candidate.

The Ideal Candidate:

• Will provide amazing customer service and aim to achieve first-time resolution through e-mail, social media, and our live chat feature
• Have some experience with e-commerce and/or Shopify
• Can quickly solve problems on your own for customers any time deliveries, transactions and when experiences don’t go as intended.
• Will solve problems and work with a high level of autonomy.
• Are familiar with hair extensions and hair styling tools or are ready to learn about the product in order to offer best advice and recommends for customers.
• Multitasking ability to be able to manage work desk and handle occasional in office customer sales.
• Willing to work with marketing and management to help improve overall customer experience

Requirements:

• Proven customer service experience
• Multi-tasking ability
• Proficiency using email platforms
• Professional phone etiquette
• Above average written English and excellent ability to communicate
• Ability to work within a team
• High School Diploma

All qualified applicants will be interviewed as resumes are received as this position is immediately open.

Job Type: Part-time

Salary: $16.50 per hour

Schedule:

• Day shift
• Evenings
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekend availability

Experience:

• customer service: 1 year (preferred)

Work Location: One location