Part-Time Jobs for Customer Success Manager in Translation Cloud, Kuala Lumpur, Malaysia
Malaysia Employment News for Part-Time Jobs for Customer Success Manager Vacancy. We at adsnity.works are delighted to publish this employment notification regarding a new Part-Time job vacancy for the candidates who want to apply for Customer Success Manager jobs in Kuala Lumpur, Malaysia. This Part-Time work opportunity is for Translation Cloud organization for Kuala Lumpur, Malaysia.
Customer Success Manager Part-Time Jobs in Kuala Lumpur, Malaysia [ Apply Careers Vacancies in Translation Cloud]
Translation Cloud company has recently released a Part-Time job offer for Customer Success Manager position in Kuala Lumpur, Malaysia. We have mentioned all the important details regarding this recruitment so that you may apply online successfully for this Customer Success Manager vacancy as Part-Time job opportunity in Malaysia.
We also recommend visiting the official website of Translation Cloud company for all the details regarding this Part-Time job vacancy.
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Customer Success Manager: Job SummaryHiring Organization Name: Translation Cloud Job Profile Name: Customer Success Manager Job Experience Requirement: Freshers as well as experienced Job Location: Kuala Lumpur Type of Work: Private Company Job in Kuala Lumpur, Malaysia Job Domain: Job Salary : RM 2,166 – RM 6,076 a month Minimum Qualifications Required: Organization address: Jalan Semarak Api, Diamond Square, Wilayah Persekutuan, 53000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
Customer Success Manager Job Description» Employment Opportunity in Translation Cloud, Kuala Lumpur, Malaysia
Read important details as mentioned below to apply online for Part-Time jobs for Customer Success Manager vacancy in Translation Cloud company in Kuala Lumpur, Malaysia. Read full job description for Customer Success Manager profile for this Part-Time work, such as job location, educational qualifications required, job experience requirements, min-maximum age limit, monthly/hourly/annual salary, perks and other benefits, online application form.
Translation Cloud is currently supporting a virtual work environment; however, this is a contract position and is only open to candidates residing in European & South American time zones.
Customer Success Manager: Job Requirements
Essential Responsibilities
Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members.
About the Product & Company
Translation Cloud is the fastest-growing Language Service Provider (LSP) in the industry, with over one million users worldwide. Our products are used by many global 2000 and Fortune 500 companies and world-leading public sector organizations. We are currently expanding our team as we grow and improve Translation Cloud.
Responsibilities
- Onboard every new customers/partner and manage multiple customer/partner accounts including the existing ones that may get assigned to you.
- Handle CSM tickets through emails and attend to CSM calls that were booked via CSM Calendly.
- Regularly manage renewals related to the customer/partner accounts that you handle.
- Maintain regular customer engagement with a focus on customer satisfaction, loyalty and retention.
- Proactively spot and correct any issues that could affect customer satisfaction, loyalty and retention.
- Empathize with every aspect of the customer experience, putting customers’ needs first while building long-term relationship.
- Proactively engage and escalate as needed to ensure customer needs and issues are addressed.
- Collaborate cross departmentally within Translation Cloud to communicate customer feedback related to products & services.
- Offer short demos or trainings to help drive product adoption.
- Help drive customer reviews, Net Promoter Score (NPS), customer references, customer referrals, case studies and other KYC (Know Your Customer) campaigns.
Qualification
- Engaging with customers, team members and the rest of the company.
- Methodical – have/follow a cadence/process; able to evaluate cadence/process periodically for effectiveness, tweak and repeat.
- Deliberate – have a clear objective for an action; able to communicate simply and clearly; have a clear target/goals.
- Relevant work experience (at least 2 years) in a customer success manager role.
- Strong analytical and problem-solving skills.
- Ability to work self-sufficiently with limited direction in a fast-paced environment.
- Ability to adapt to changes in roles and responsibilities.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
- Ability and courage to deliver difficult messages to customers backed with data, experience, and a solution-oriented perspective.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluent written and spoken English is mandatory
- Previous experience working with Content Collaboration Platform or SaaS products is a plus.
We Offer
- A globally distributed team of passionate people committed to personal growth and development of our products
- Dedicated time for training and education opportunities
- A mentorship model wherein your mentor and team support your development
- A competitive salary with an annual bonus
- Full-time, fully remote work
Job Type: Part-time
Part-time hours: 20 per week
Salary: RM2,166.08 – RM6,076.40 per month
Schedule:
- Day shift
Language:
- English (Required)
Apply Online for Customer Success Manager Job on Part-Time Basis in Translation Cloud: |
Apply Online here |
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About the Company: Translation Cloud
Translation Cloud is an off-price retailer selling high quality products. Quality you can trust, prices you can afford. We do not sell pre-loved, rejected, counterfeit, and damaged products as they are eliminated through our stringent quality-checking process.
| Disclaimer:
Please Read and Apply to this Part-Time employment opportunity with Translation Cloud carefully. We are not responsible for any inconvenience/ discrepancies/errors/delay caused by this employment notification or recruitment alert. We are not related to the actual hiring or recruitment process for this vacancy from the company (Translation Cloud). We are a job portal where we publish jobs that are advertised/published by the actual organizations / companies / recruiters /third party job boards. If you want to know more details about this Part-Time vacancy, please visit the website. |
