Part-Time Jobs for Customer Support Agent in SagaOS Sdn. Bhd, Kuala Lumpur, Malaysia
Malaysia Employment News for Part-Time Jobs for Customer Support Agent Vacancy. We at adsnity.works are delighted to publish this employment notification regarding a new Part-Time job vacancy for the candidates who want to apply for Customer Support Agent jobs in Kuala Lumpur, Malaysia. This Part-Time work opportunity is for SagaOS Sdn. Bhd organization for Kuala Lumpur, Malaysia.
Customer Support Agent Part-Time Jobs in Kuala Lumpur, Malaysia [ Apply Careers Vacancies in SagaOS Sdn. Bhd]
SagaOS Sdn. Bhd company has recently released a Part-Time job offer for Customer Support Agent position in Kuala Lumpur, Malaysia. We have mentioned all the important details regarding this recruitment so that you may apply online successfully for this Customer Support Agent vacancy as Part-Time job opportunity in Malaysia.
We also recommend visiting the official website of SagaOS Sdn. Bhd company for all the details regarding this Part-Time job vacancy.
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Customer Support Agent: Job SummaryHiring Organization Name: SagaOS Sdn. Bhd Job Profile Name: Customer Support Agent Job Experience Requirement: Freshers as well as experienced Job Location: Kuala Lumpur Type of Work: Private Company Job in Kuala Lumpur, Malaysia Job Domain: Job Salary :RM 2,500 – RM 4,000 a month Minimum Qualifications Required: Degree graduate in any discipline Organization address: Wisma Uoa Damansara II, Suite 5-1,Level 5, No.6, Changkat Semantan, Bukit Damansara, 50490 Kuala Lumpur, Malaysia |
Customer Support Agent Job Description» Employment Opportunity in SagaOS Sdn. Bhd, Kuala Lumpur, Malaysia
Job Description :
Working for a customer focused exciting, young company that is at the forefront of their industry.
The ideal candidate will have suitable experience working within a pro-‐active environment and
within a Customer Support focused team.
The successful candidate will be required to be on hand during set working hours in shifts to answer
specific product and service related customer support queries via email and live chat.
Must be completely fluent in English (native speaker written standard) and have suitable experience.
RESPONSIBILITIES
- At the forefront of the company operations, you will be responsible for maintaining and
developing a high standard of customer service in providing timely support to all of it’s
customers via Email & Live Chat
- Investigating and solving customers’ problems, which may be complex or long-‐standing
- Issuing refunds/bonuses/compensations to customers
- Testing of new products and solutions, identifying and highlighting technical issues and
raising tickets using the company’s ticketing system to ensure all items are resolved and
communicating the status of this process to customers where necessary
- Respond to customer queries with the aim of achieving first contact resolution
- Advise end customers on options available to them
- Assign initiatives to customers based on set guidelines and frameworks
- Follow up promptly with customers to resolve issues
- Maintain and update customer details within online platforms
- Report customers feedback to respective internal teams to improve customer experience
SKILLS
- Must have perfect “native“ English written skills
- Cultural understanding of Australia an advantage
- Good communication skills that allow you to inform, help and advice customers and
colleagues
- To understand industry best practices and strive to reach the highest quality levels
- Good problem-‐solving skills with self starter initiative -‐ good at getting things done
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Motivational skills and an ability to supervise/lead a team of customer support agents
- Thorough troubleshooting skills
- Willingness and enthusiasm to own any issue that comes your way
- Experience with email and live chat platforms
- Degree graduate in any discipline – ideally service related
- Ability to speak and write Simplified Chinese an advantage
- Needs to be self-‐starter, reliable and motivated
SagaOS SDN BHD. is a company registered in Malaysia with registration no 1142808-‐A
REQUIREMENTS
- 5+ years suitable experience
- As part of the recruitment process, be able to complete role play scenarios – potentially
undertake a simple test brief to demonstrate approach and manner
- Worked within an office environment before
- Used online customer support ticketing systems previously
- Used customer relationship platforms before
WORKING TIMES:
- Full-‐time within shift timeframes -‐ 40 hours per week
SALARY & PACKAGE
- Salary 2,500 to 4,000 -‐ subject to experience
SagaOS SDN BHD. is a company registered in Malaysia with registration no 1142808-‐A
Apply Online for Customer Support Agent Job on Part-Time Basis in SagaOS Sdn. Bhd: |
Apply Online here |
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Please Read and Apply to this Part-Time employment opportunity with SagaOS Sdn. Bhd carefully. We are not responsible for any inconvenience/ discrepancies/errors/delay caused by this employment notification or recruitment alert. We are not related to the actual hiring or recruitment process for this vacancy from the company (SagaOS Sdn. Bhd). We are a job portal where we publish jobs that are advertised/published by the actual organizations / companies / recruiters /third party job boards. If you want to know more details about this Part-Time vacancy, please visit the website. |
