Lazada Customer Service Part Time Jobs in Bangsar South, Malaysia @Pinnacle Contact Center Sdn Bhd

Part-Time Jobs for Lazada Customer Service in Pinnacle Contact Center Sdn Bhd , Bangsar South, Malaysia

Malaysia Employment News for Part-Time Jobs for Lazada Customer Service Vacancy. We at adsnity.works are delighted to publish this employment notification regarding a new Part-Time job vacancy for the candidates who want to apply for Lazada Customer Service jobs in Bangsar South, Malaysia. This Part-Time work opportunity is for Pinnacle Contact Center Sdn Bhd organization for Bangsar South, Malaysia.

Lazada Customer Service Part-Time Jobs in Bangsar South, Malaysia [ Apply Careers Vacancies in Pinnacle Contact Center Sdn Bhd ]

Pinnacle Contact Center Sdn Bhd company has recently released a Part-Time job offer for Lazada Customer Service position in Bangsar South, Malaysia. We have mentioned all the important details regarding this recruitment so that you may apply online successfully for this Lazada Customer Service vacancy as Part-Time job opportunity in Malaysia.

We also recommend visiting the official website of Pinnacle Contact Center Sdn Bhd company for all the details regarding this Part-Time job vacancy.

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Visit us regularly for new Part-Time job vacancies in 2022 for the locations near you (Bangsar South). Apart from Part-Time work, you may also search our portal for home based vacancies, work from home, online jobs in Bangsar South, Malaysia.

Lazada Customer Service: Job Summary Hiring Organization Name: Pinnacle Contact Center Sdn Bhd Job Profile Name: Lazada Customer Service Job Experience Requirement: Job Location: Bangsar South Type of Work: Private Company Job in Bangsar South, Malaysia Job Domain: Job Salary :RM 2,500 – RM 3,500 a month Minimum Qualifications Required: STM/STPM (Preferred) Organization address: Level 18, Equatorial Plaza, Jln Sultan Ismail, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

 

Lazada Customer Service Job Description» Employment Opportunity in Pinnacle Contact Center Sdn Bhd , Bangsar South, Malaysia

Read important details as mentioned below to apply online for Part-Time jobs for Lazada Customer Service vacancy in Pinnacle Contact Center Sdn Bhd company in Bangsar South, Malaysia. Read full job description for Lazada Customer Service profile for this Part-Time work, such as job location, educational qualifications required, job experience requirements, min-maximum age limit, monthly/hourly/annual salary, perks and other benefits, online application form.

 

Lazada Customer Service: Job Requirements

For Registration Please WhatsApp 0124394321

• Full Name :
• Age :
• Qualifications :
• Preferred interview date :

Job Brief :

• The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product.
• This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc).
• The role reports directly to the Team Leader of Customer Service.

Job Responsibilities :

• Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to manager callbacks and service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements :

• Candidate should possess minimum SPM / Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails, and inbound calls
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Working Location :

Bangsar South
Basic Salary :

RM2400 – RM3500

5pm Allowance :

Upto RM300

Attendance Allowance :

RM200

Job Type: Full-time

Salary: RM2,500.00 – RM3,500.00 per month

Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Language:

• Bahasa Melayu (Preferred)
• English (Preferred)

Apply Online for Lazada Customer Service Job on Part-Time Basis in Pinnacle Contact Center Sdn Bhd :	Apply Online here
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Disclaimer: Please Read and Apply to this Part-Time employment opportunity with Pinnacle Contact Center Sdn Bhd carefully. We are not responsible for any inconvenience/ discrepancies/errors/delay caused by this employment notification or recruitment alert. We are not related to the actual hiring or recruitment process for this vacancy from the company (Pinnacle Contact Center Sdn Bhd ). We are a job portal where we publish jobs that are advertised/published by the actual organizations / companies / recruiters /third party job boards. If you want to know more details about this Part-Time vacancy, please visit the website.