Service Coordinator / Coordonnateur de service Part Time Jobs in Kelowna, BC, Canada @Interior Health Authority

Who are we looking for?

Interior Health is seeking a permanent part time Coordinator, Patient Transportation to join our team at the Kelowna Community Health and Services Centre!

The Okanagan’s largest and liveliest population centre, Kelowna, is one of Canada’s most popular vacation destinations and home of the legendary Ogopogo, the Okanagan’s own version of the Loch Ness Monster. With such a perfect lakeshore community, it is easy to believe that Kelowna is known to some as the Summer City. Summer smiles and glistening water year round will entice you to explore this amazing community. If you enjoy water sports – sailing, house boating, kayaking, windsurfing and fishing – you may never want to leave Kelowna. Downtown Kelowna offers a spectacular landscape of lake, mountains and parks, with a wide range of cafés, continental and ethnic restaurants and noisy nightclubs to choose from as well as unique shops and boutiques, heritage buildings and modern architecture, art galleries and museums, music and live theatre, and even a symphony and ballet.

What will you work on?

The Coordinator, Patient Transportation is responsible for arranging transfers that meet the care needs of patients and the operational requirements of Interior Health facilities. Functions within a call-centre environment (Patient Transport Office) to arrange patient transfers between health authority facilities. This is done by coordinating on-time delivery of both ground and air transportation resources with health care facility operations. Communicates with clinical staff, transportation providers (e.g. BC Ambulance Service), and bed coordinating agencies (i.e. bcbedline, Southern Alberta Regional Coordination Centre) to facilitate patient flow through the health care continuum in a cost-effective manner.

Some Key Duties may include:

• In collaboration with facility staff, transport providers and bed coordinating agencies, provides:

o transportation resources that match the care requirements of patients in a cost-effective manner;
o coordination of transfer activity to facilitate on-time delivery of patient care and optimize patient flow through the health care continuum (e.g. reduce avoidable length of stay in hospital);
o critical analysis to maximize utilization of transport resources during peak demand periods;
o cost-effective utilization of transportation resources (i.e. reducing ‘dead-head’ trips);
o coordination of patients being repatriated from within and outside the health authority;
o real-time problem solving to address bottlenecks in patient flow that are related to the transportation system.

• Obtains patient care information from clinical staff and various electronic resources and inputs this data into the PTO software program for the purposes of optimizing patient transfers, quality assurance and invoice verification.

• Uses a customer-relations approach in working with clinical staff (e.g. nurses, physicians, social workers) to match the most appropriate transportation resource to the patient’s clinical needs.

• Uses various sources to gather operational information that is required to schedule inter-facility transfers in a manner that facilitates patient access and flow throughout the health care continuum (e.g. hospital bed capacity reports, daily bed management meetings).

• Participates in continuous quality improvement activities by performing such duties as:
• o auditing patient transfer activities;
  o identify opportunities for program improvement and recommend same to the Team Leader;
  o identify, report and investigate incidents and complaints involving the transportation system;
  o attend regularly scheduled PTO team meetings;
  o comply with PTO operational policies and procedures;
  o perform other related duties as assigned.
• As a member of a multidisciplinary team, provides input into the development of the Patient Transportation Network. Contributes to the Patient Transportation Network by reporting on transport activity and related patient care and operational issues. Keeps the Team Leader advised of program requirements and activities.
• Maintains work area in a safe and tidy condition.
• Performs other related duties as assigned.

How will we help you grow?

Interior Health offers excellent benefits and many opportunities to maximize your skills. We are an organization where you have room to grow in a place where life outside of work is just as important to us as it is to you.

If you want to be challenged in your role while working with a solid and experienced team in a wonderful working environment, apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).