Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Saturday. Employees will be assigned to work a 2-5 day work week. Part-time management employees are generally expected to work 5 1/2 hours per day and are paid weekly. Medical, dental, and vision benefits are offered to employees and their eligible dependents. Additional benefits include educational assistance, 401K, discounted stock, and paid vacations/holidays.
Job Responsibilities
Customer service skills (internal/ external)
Ability to work varying shifts, additional hours and/ or overtime depending on service needs
Self motivation
Identify opportunities to improve dispatch and services
Phone etiquette
Good cognitive reasoning skills
Multi-tasking skills
Use UPS computer systems to obtain data for problem resolution
Process data correction records
Produce customized reports as needed
Analyze exception capture report and resolve discrepancies
Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone
