Work from Home job for CCE, Customer support, Call center, voice calling, customer care executive in Manchester
The role will be home based and the successful candidate will need to live within a 10 mile radius of Manchester. The NHS Professionals call centre team provides support to customers and temporary workers.
Salary: £17,973 – £19,658
Key Work areas:
To assess and resolve all enquires and requests, primarily on the telephone but by all other electronic access channels, ensuring that customer enquiries are resolve at the first point of contact, unless specialist knowledge or further investigation is required.
- To be able manage and resolve differing tasks through multiple work streams
- To make judgement and take decisions within established processes and procedures when dealing with customer requests
- To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers
- Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers
Familiarity with Microsoft Office packages particularly Word and Excel is essential, as well as fast and accurate data entry and typing skills
How to apply for the work from Home Customer care executive opening?
Closing Date: 22/07/2015
Interview Date: 30/07/2015
Contact Name: Ian Roth
Email Address: ian.roth@nhsprofessionals.nhs.uk
Telephone: 07990 787010
